Honeywell : Openings for Technical Support Associate

Company :
Honeywell

Website:
www.honeywell.com

Designation :
Technical Support Associate

Location :
Gurgoan

Experience :
Freshers

Eligibility :
BE, B.Tech, B.Sc, Diploma

Mandatory Skills/Key Skills :

•  Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
•  Meet all the targets laid down as client requirements under all circumstances - Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
•  Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
•  Seek feedback from immediate supervisors via 1-O-1 or metrics discussion.
•  Seek knowledge sharing sessions with HD/SA for self improvement.
•  Work closely with immediate supervisor for all performance, learning and development aspects.

Qualifications:

•  Able to operate PC based programs in a Windows environment.
•  Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
•  Takes initiative to lead and supports team members in dealing with change.
•  Uses up to date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
•  Maximizes productivity levels while providing world class customer service.
•  Displays effective problem solving skills.
•  Demonstrates effective use of soft skills - listening, probing and questioning.
•  Effective communication skills and appropriate usage of the English language
•  Flexibility to work in shifts

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