Walk-In @ Unisys : Technical Support Engineer - Service Desk

Company :
Unisys

Website:
www.unisys.com

Designation :
Technical Support Engineer - Service Desk

Location :
Banglore

Experience :
0-2 Years.

Eligibility :
BE, B.Tech, B.Sc, BCA, Any Graduate

Role Purpose:

•  To act as a single point of contact (SPOC) for all IT Customers.
•  To maximize service availability.
•  To restore service whenever possible.
•  To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
•  Maintain Hosted client services for extended application and client access.
•  Create Portable user profiles to enable agility.
•  Stateless device deployment to ease support and replacement.
•  Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time.
•  Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
•  Creation of content for Self-Service Portal Solutions and L0 support.

Key Responsibilities/Outcomes:

•  Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
•  Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
•  Typically provides technical support for Internal and External customers.
•  Escalates complex problems to higher level of expertise within organization.
•  Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

Key Qualifications:

•  B.E. / B. Tech / B.Sc, / B.C.A / Any Graduate (all branches; no cut off) students 2013 and 2014 pass-out. We will consider backlog students for this position.
•  Excellent verbal and written communication.
•  A+ or MS CDT certification.
•  Willingness and ability to work in shifts (24 x 7).
•  Good Knowledge On Operating Systems, Hardware, Networking and MS Applications.
•  Multitasking and coordination skills
•  Team Player.
•  Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
•  Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
•  Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Core Competencies:

•  Communication skills - written and verbal.
•  Ability to work in a pressurized environment and able to deliver against a tight timescale.
•  Act Independently and be self motivated.
•  Excellent Problem Solving and Customer Service Skills.
•  Drive for results.
•  Attention to Detail.
•  Customer Focus.

Walk-in Date: 

18th to 30th September 2014.

Interview Timings: 

10 AM - 4 PM

Interview Venue:
Unisys Global Services India
Purva Premier, No. 135/1,
Residency Road, Bangalore 560025
(Opp. To Bangalore Club, Near Richmond Circle)

Contact Person: 

Arun Kumar / Surendra R